The refund processes and timelines depend on the type of ticket you have purchased and the policies of the airline. Here are the steps to understand and manage your refunds:
Before Booking: Always check the refund policy before finalizing your booking. This information is available on the checkout page, allowing you to understand the conditions under which a refund will be processed if you need to cancel your flight.
After Booking Confirmation: Once your booking is confirmed, you can review the refund policy details in your myeXp section. Navigate to the "myeXp" section, select your flight booking, and view the terms and conditions related to refunds. Additionally, the confirmation email sent to you will include information about the refund policy.
Processing Time: The refund process typically takes 7 to 10 business days from the time the cancellation is confirmed. The refunded amount will be credited back to the original payment method used during the booking.
Airline Policies: It's important to note that each airline has its refund policies, which can affect the processing time and the amount refunded. For non-refundable tickets, you may need to contact the airline directly to understand your options.